When a customer refuses to accept a shipment because of a quality problem, the cost escalates as soon as the tube leaves the plant. The cost of customer returns includes all product that gets returned from, rejected by or credited to a customer. It also includes the expense of sorting, investigations, meetings, reporting, shipping, handling and containment. The tube producer may have to rework the product until it meets customer expectations, scrap it or, worse, send a team to the customer’s site to inspect each piece manually. By adding weld inspection into a tube production line, the rate of defect detection will be higher as the weld inspection system will be able to detect, at a high level of accuracy, defects that are not easily detected by NDT equipment or manual operators. With higher defect detection rates, better quality product will be shipped, ultimately reducing customer returns.
(photo courtesy of www.demacmedia.com)
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