The Xiris Blog

Xiris Launches New Support Center

Posted by Robin Montgomery on Wednesday, June 19, 2019 @ 12:00 PM

Our team at Xiris has always been dedicated towards providing an excellent customer experience, from the products we design and build, to how we support our customers before and after a sale is made. Creating the Support Center for our customers was our next step in improving the overall customer experience.


Blog - Support Center for Xiris Customers

 

Whether you are an end user customer, OEM or distributor, there is content that has been customized for you. The new Support Center includes specific product related documents, manuals and installation guides such as trade articles, white papers, how-to articles, video tutorials, case studies, dictionaries or glossaries, and soon it will have a frequently-asked questions (FAQ) section. Essentially, the Support Center will contain anything that helps our customers and partners use and grow their understanding of our products or services such as our Weld Cameras or our Tube and Pipe Weld Inspection Systems.

 

Customers can create an account and have access to the latest product information and user manuals 24 hours per day, 7 days per week. Forrester, a researching company, found that 70% of customers prefer to use a company’s website to get answers to their questions rather than calling or emailing customer service1. We are embracing this and providing a platform that customers can use to answer their own questions.

 

Xiris always tries to be proactive in all areas of our business, including creating happy and successful customers. Our new Support Center is allowing customers to answer all of their own questions about our Weld Cameras and Tube and Pipe Weld Inspection Systems on a user friendly platform. This results in happy customers with a great overall experience using Xiris products and services.

 

Better Images. Better Decisions. Better Process Control.

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Sources: 

1https://go.forrester.com/

Topics: weld camera, weld inspection, Tube and Pipe welding, weld camera system, inspection system, online support, customer service

Reflecting on Spring 2019 Trade Shows

Posted by Robin Montgomery on Friday, May 10, 2019 @ 01:00 PM

The past couple of weeks have been busy for the Xiris Automation team as we’ve travelled across North America with our weld cameras and weld inspection systems attending the Pipe and Tube Conference, GAWDA 2019 Spring Management Conference, and FABTECH Mexico

Pipe & Tube Conference 

The Pipe and Tube Conference, organized by FMA, was held in Memphis from April 29th through May 1st. All sectors of the tube and pipe industry were present at this conference. Attendees focused on innovative technologies, interactive learning, and making connections1. Cornelius Sawatzky, a member of our Xiris Team, held a presentation on seam monitoring utilizing High Dynamic Range camera technology and its advantages over some conventional seam monitoring. If you missed Cornelius’ presentation, take a look at this clip that he used.

Pipe and Tube Memphis WI Vid

GAWDA - Spring Management Conference 

This year, the show ran from May 4th to 6th in GAWDA President Brad PetersonMinneapolis and highlighted the theme It’s All About Service. The conference served as an idea platform for networking, process-oriented business education and take-home solutions, for a record of nearly 700 members in attendance2. Throughout the weekend we had the opportunity to listen to many inspirational speakers, including the President of GAWDA, Brad Peterson.

FABTECH Mexico

fabtech mexico

From May 7th through 9th, our team was at FABTECH Mexico with our distributor, PIECSA. Over 13,000 industry professionals were able to find solutions, network, learn, and experience first-hand the latest innovations in the various industries3. FABTECH Mexico also consisted of a huge variety of educational sessions that were open to all attendees.

 

Final Thoughts

We would like to give a big thank you to everyone who assisted in making each trade show happen. All of the hard work and preparation definitely paid off and the work did not go unnoticed. Thus far, it has been an extremely successful trade show season for Xiris Automation. It was a pleasure to meet everyone who was able to stop by our booths and we hope to be able to connect further in the future. If you were unable to visit us at these trade shows and have any questions or would like to learn more about Xiris Automation Inc. please visit our website or contact us. We can’t wait to exhibit our weld cameras and weld inspection systems at the rest of our shows this year!

 

Better Images. Better Decisions. Better Process Control.

Follow Xiris on social media for regular updates and welding videos!

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Sources:

1 https://pipetubeconf.fmanet.org/

2 http://www.cvent.com/events/2019-spring-management-conference/event-summary-5e77b35eb5aa4af8ad2cef1e60bfb782.aspx

3 https://mexico.fabtechexpo.com

Topics: weld camera, Trade Show, Tube and Pipe welding, XVC Weld Camera, inspection system

Inspecting Metal Sheath on High Voltage Cables

Posted by Cameron Serles on Wednesday, February 20, 2019 @ 11:00 AM

High Voltage Cable is a multi-layer cable used for running high voltages underground or underwater.  The integrity of the cable is very important – the insulation of the cable must not deteriorate due to the high voltage power being transmitted.

Often a high-voltage cable will have a metallic shield layered over the insulation, connected to the ground and designed to equalize the dielectric stress on the insulation layer.  This metallic shield is effectively a welded tube, wrapped around the conducting cores and insulating layers of the cable and welded together as the cable is made.

 

Various High Voltage Cable Samples (courtesy: KEI Industries)

 

If the fabrication process of forming and welding the metal sheath tube is not done properly, the cable may fail its final quality specification and may require to be destroyed, a very costly prospect for the manufacturer. Using a weld inspection system such as the WI2000 system from Xiris, measurements can be made on the production line of the final welded sheath of various attributes such as Mismatch, weld Bead Height and Freezeline to help determine if the metal sheath tube is being welded correctly.

If any of those measurements begin to drift out of tolerance, an operator can be alerted to make adjustments in the input parameters to bring the process back in control avoiding any scrap production.  The result is a better quality welded sheath tube on the cable that has a better chance of meeting the final end user’s specifications.

Better Images. Better Decisions. Better Process Control.

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Topics: quality control, weld inspection, Tube and Pipe welding, manufacturing, tube, WI-2000p, weld camera system, consistent

How to Detect Scarf Tool Wear on a Tube Mill

Posted by Cameron Serles on Thursday, December 13, 2018 @ 11:00 AM

During tube production, immediately after the tube has been welded and before any further in-line processing is done, the weld bead must be scarfed off the tube. Scarfing is the process whereby the weld bead is cut off with a knife, or scarfing tool.  Unfortunately, if the scarfing tool is not done properly, the tube may not meet end user customer specifications because of a rough surface left behind by the scarf tool.  The result can be the primary contributor to creating a leak path on a compression fitting.

Using a surface profiling tool such as the Xiris WI2000, the scarf defect measurement can be used to detect how well the scarfing tool is cutting the weld bead and indicate the amount of scarf tool wear. 

Scarf tool wear describes the gradual failure condition of a scarf cutting tool on a tube mill as a result of ongoing use.  It can occur either as flank wear in which the portion of the scarf tool in contact with the welded tube erodes over time sometimes causing a ridge to be left behind in the scarf zone; or as crater wear, in which contact with chips of weld bead erodes the rake face of the tool causing an uneven cut surface; or a cluster of weld bead material building up on the face of the tool causing it to dredge a groove in the scarf zone. These conditions are somewhat normal for tool wear, and they do not seriously degrade the use of the scarf tool until it becomes serious enough to cause a scarf tool cutting edge failure that may be a concern for a potential leak path for the tube in its final use.

The scarf defect measurement on the WI2000 looks for any significant deviations in surface height above or below the ideal scarf surface.  The Scarf Defect will detect the absolute value of the largest defect on the scarf surface.  Any significant amount of scarf tool wear could reduce the specifications and performance of the final tube, especially for some automotive applications where tight assembly requirements or a smooth, scratch free surface is required.

Scarf Defect_2017-01

The Definition of a Scarf Tool Wear: The scarf plane can be defined as the straight line drawn between the left and right scarf edges.  Any detected features above or below the scarf plane, are measured as a scarf defect.  The actual amount of wear is defined as the distance from the scarf plane measured perpendicularly to the scarf plane.

If you have any questions about our profile inspections for tube and pipe, please feel free to contact us. 

 

Better Images. Better Decisions. Better Process Control.

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Topics: quality control, Tube and Pipe welding, bead height, scarfing, pipe, tube, defects, WI-2000p, tubedefects, tube mill

Detecting Bead Ripple During Tube Manufacturing

Posted by Cameron Serles on Friday, October 05, 2018 @ 11:45 AM

Lighter wall mild steel pipe production requires bead height monitoring for bead ripple. Bead ripple is a condition sometimes associated with a weld process that is too hot and may result in longitudinal weld cracks.  Bead ripples appear along the length of the weld bead as undulations with measurable differences in height by as much as 1/8” (3 mm).  Often the height of the bead ripple on a welded pipe is a function of the heat that has gone into the weld process:  the higher the heat, the greater the height of the bead ripple. In most applications, a weld bead should have a smooth, consistent height as an indicator of a stable weld process.

Bead Ripple1An image of a weld bead with bead ripple

In some applications, a weld bead ripple can be desired, such as in certain coated steel products. This ensures that all contaminants from the area of the weld have been squeezed out, preventing potential inclusions from occurring in the weld bead, which would result in compromised weld quality.

By measuring the bead height on a weld bead over a period of time using a laser based triangulation system , an indication of the smoothness of the weld bead can be made.  By calculating ongoing historical statistics of the head height (e.g. min/max, average, standard deviation), an indication of smoothness of the weld bead or bead ripple can be made.  Tolerances of the amount of smoothness or ripple can be set to match the process and when exceeded, an alarm can be set.

Bead Ripple Detection1 Measuring the weld bead height over successive images can detect bead ripple over time

Topics: quality control, Tube and Pipe welding, bead height, tube, productivity tools, tubedefects, tube mill

Xiris Automation: Let Our Customers Do the Talking!

Posted by Margaret Montgomery on Thursday, September 13, 2018 @ 10:00 AM

Our weld camera and tube & pipe inspection systems are only part of the solution we provide to our customers. 

Xiris Automation also had an exceptional service team which supports the integration of our products into several different processes and applications around the world. 

Not only is our service team available to answer questions about product functionality, system operation and integration, but they have also proven to be crucial when helping in situations when cameras or equipment are damaged during the manufacturing process and require a quick repair. One customer recently recounted an incident "when a series of events on-and off-shift led to improper re-assembly of a damaged camera cable", and:

"Xiris' service team proved to be as exceptional in their response as their equipment has been in its welding process role."

                   - Brian Dobben, Flowserve Corporation

You can read Brian's blog on valuable new technologies in arc vision for welding here.

As Brian says, Xiris' technical support team travels worldwide to help customers onsite with installation and training issues after they have purchased a product from Xiris directly, in order to help make the application of our products smooth and painless. Our technical support team often deals with cases that are unique to the customers' particular welding environment, answering any inquiries often the same day of the inquiry, when received during regular working hours. When a service request comes in, Xiris employees simulate the customer's issue on in-house equipment, answering questions about how to set up the equipment to get the best view of the welding process. 

tech support

A Xiris tech support employee working on an industrial computer.

In short, Xiris Automation not only provides innovative products for the fabricating and steel production industries, it also backs up those products with a team of experienced service professionals who are determined to make every customer satisfied with their user experience!

 

Topics: Tube and Pipe welding, productivity, color weld camera, weld camera system

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