The Xiris Blog

Our team at Xiris has always been dedicated towards providing an excellent customer experience, from the products we design and build, to how we support our customers before and after a sale is made. Creating the Support Center for our customers was our next step in improving the overall customer experience.

Whether you are an end user customer, OEM or distributor, there is content that has been customized for you. The new Support Center includes specific product related documents, manuals and installation guides such as trade articles, white papers, how-to articles, video tutorials, case studies, dictionaries or glossaries, and soon it will have a frequently-asked questions (FAQ) section. Essentially, the Support Center will contain anything that helps our customers and partners use and grow their understanding of our products or services such as our Weld Cameras or our Tube and Pipe Weld Inspection Systems.

Customers can create an account and have access to the latest product information and user manuals 24 hours per day, 7 days per week. Forrester, a researching company, found that 70% of customers prefer to use a company’s website to get answers to their questions rather than calling or emailing customer service¹. We are embracing this and providing a platform that customers can use to answer their own questions.

Xiris always tries to be proactive in all areas of our business, including creating happy and successful customers. Our new Support Center is allowing customers to answer all of their own questions about our Weld Cameras and Tube and Pipe Weld Inspection Systems on a user friendly platform. This results in happy customers with a great overall experience using Xiris products and services.

The past couple of weeks have been busy for the Xiris Automation team as we’ve travelled across North America with our weld cameras and weld inspection systems attending the Pipe and Tube Conference, GAWDA 2019 Spring Management Conference, and FABTECH Mexico. 

Pipe & Tube Conference 

The Pipe and Tube Conference, organized by FMA, was held in Memphis from April 29^th through May 1^st. All sectors of the tube and pipe industry were present at this conference. Attendees focused on innovative technologies, interactive learning, and making connections¹. Cornelius Sawatzky, a member of our Xiris Team, held a presentation on seam monitoring utilizing High Dynamic Range camera technology and its advantages over some conventional seam monitoring. If you missed Cornelius’ presentation, take a look at this clip that he used.

GAWDA - Spring Management Conference 

This year, the show ran from May 4^th to 6^th in Minneapolis and highlighted the theme It’s All About Service. The conference served as an idea platform for networking, process-oriented business education and take-home solutions, for a record of nearly 700 members in attendance². Throughout the weekend we had the opportunity to listen to many inspirational speakers, including the President of GAWDA, Brad Peterson.

FABTECH Mexico

From May 7^th through 9^th, our team was at FABTECH Mexico with our distributor, PIECSA. Over 13,000 industry professionals were able to find solutions, network, learn, and experience first-hand the latest innovations in the various industries³. FABTECH Mexico also consisted of a huge variety of educational sessions that were open to all attendees.

Final Thoughts

We would like to give a big thank you to everyone who assisted in making each trade show happen. All of the hard work and preparation definitely paid off and the work did not go unnoticed. Thus far, it has been an extremely successful trade show season for Xiris Automation. It was a pleasure to meet everyone who was able to stop by our booths and we hope to be able to connect further in the future. If you were unable to visit us at these trade shows and have any questions or would like to learn more about Xiris Automation Inc. please visit our website or contact us. We can’t wait to exhibit our weld cameras and weld inspection systems at the rest of our shows this year!

Better Images. Better Decisions. Better Process Control.

Follow Xiris on social media for regular updates and welding videos!

Sources:

¹ https://pipetubeconf.fmanet.org/

² http://www.cvent.com/events/2019-spring-management-conference/event-summary-5e77b35eb5aa4af8ad2cef1e60bfb782.aspx

³ https://mexico.fabtechexpo.com