Our team at Xiris has always been dedicated towards providing an excellent customer experience, from the products we design and build, to how we support our customers before and after a sale is made. Creating the Support Center for our customers was our next step in improving the overall customer experience.
Whether you are an end user customer, OEM or distributor, there is content that has been customized for you. The new Support Center includes specific product related documents, manuals and installation guides such as trade articles, white papers, how-to articles, video tutorials, case studies, dictionaries or glossaries, and soon it will have a frequently-asked questions (FAQ) section. Essentially, the Support Center will contain anything that helps our customers and partners use and grow their understanding of our products or services such as our Weld Cameras or our Tube and Pipe Weld Inspection Systems.
Customers can create an account and have access to the latest product information and user manuals 24 hours per day, 7 days per week. Forrester, a researching company, found that 70% of customers prefer to use a company’s website to get answers to their questions rather than calling or emailing customer service1. We are embracing this and providing a platform that customers can use to answer their own questions.
Xiris always tries to be proactive in all areas of our business, including creating happy and successful customers. Our new Support Center is allowing customers to answer all of their own questions about our Weld Cameras and Tube and Pipe Weld Inspection Systems on a user friendly platform. This results in happy customers with a great overall experience using Xiris products and services.
Better Images. Better Decisions. Better Process Control.
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Sources:
1https://go.forrester.com/
