The Xiris Blog

Xiris Automation: Let Our Customers Do the Talking!

Posted by Margaret Montgomery on Thursday, September 13, 2018 @ 10:00 AM

Our weld camera and tube & pipe inspection systems are only part of the solution we provide to our customers. 

Xiris Automation also had an exceptional service team which supports the integration of our products into several different processes and applications around the world. 

Not only is our service team available to answer questions about product functionality, system operation and integration, but they have also proven to be crucial when helping in situations when cameras or equipment are damaged during the manufacturing process and require a quick repair. One customer recently recounted an incident "when a series of events on-and off-shift led to improper re-assembly of a damaged camera cable", and:

"Xiris' service team proved to be as exceptional in their response as their equipment has been in its welding process role."

                   - Brian Dobben, Flowserve Corporation

You can read Brian's blog on valuable new technologies in arc vision for welding here.

As Brian says, Xiris' technical support team travels worldwide to help customers onsite with installation and training issues after they have purchased a product from Xiris directly, in order to help make the application of our products smooth and painless. Our technical support team often deals with cases that are unique to the customers' particular welding environment, answering any inquiries often the same day of the inquiry, when received during regular working hours. When a service request comes in, Xiris employees simulate the customer's issue on in-house equipment, answering questions about how to set up the equipment to get the best view of the welding process. 

tech support

A Xiris tech support employee working on an industrial computer.

In short, Xiris Automation not only provides innovative products for the fabricating and steel production industries, it also backs up those products with a team of experienced service professionals who are determined to make every customer satisfied with their user experience!

 

Tags: Tube and Pipe welding, productivity, color weld camera, weld camera system

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